DiCAPac Warranty & Customer Support

All DiCAPac products purchased from our authorised dealers come with ONE YEAR ONE TO ONE EXCHANGE WARRANTY under manufacturer’s production fault.

GREAT NEW!!! NOW, you can GET 2 MORE Months Warranty via online product warranty registration.

Before returning any faulty product under RMA claim, please contact:
8 Burn Road, #05-01 Trivex
Singapore 369977

Email: sales@gmm.com.sg | Tel: +65-6386 1815 | Fax: +65-6385 6984

Warranty Claim Required:
Proof of purchase from our Authorised Dealer (Invoice / Receipt)

IMPORTMANT All purchase of DiCAPac waterproof case directly from South Korea retailers or other countries DiCAPac distributors or not in our authorised dealers list. We are unable to provide same one year warranty, service and support from Singapore GMM Technoworld Office.  Please take note, Jann Trading Pte Ltd is not longer our authorised dealer effective from 1st June 2014.  Any purchase of DiCAPac products from this retail store is not from GMM Technoworld, and we would no longer responsible for any damages and disputes cause by Jann Trading Pte Ltd.

Certificate of Limited Warrranty – Terms and Conditions

  1. The limited warranty period is one (1) year from the date of purchase.
  2. The limited warranty is void without the retailer’s company stamp.
  3. The purchaser (or representative) must produce the certificate of limited warranty Card and Proof of Purchase Invoice/Receipt from DiCAPac Singapore Authorised Dealers when service is required.
  4. This limited warranty does not cover:
    1. Parts requiring replacement due to normal use, fair wear and tear, nautural disaster, rust stains and corrosions.
    2. Parts that are burnt due to any circumstances, whether under normal usage or not.
    3. Usage other than in accordance with instructions.
    4. Any damages/expeneses of any other equipments/devices/property related to the usage of the products.
  5. If the products has reached end-fo-life (EOL).  It will be sent for repair or replaced with same/equivalent product at GMM Technoworld’s discretion.
  6. GMM Technoworld Pte Ltd reserves the right to amend or modify the terms and conditions of this warranty without giving prior notice.

Click this link for Product Warranty Registration